When returning a product, please follow the instructions below.
- Fill out the appropriate return information on the back of the original Invoice you received in your shipment. If you lost your Invoice, click here to print a Return Form.
- Carefully pack your return items in a box large enough to accommodate all the items. We will NOT accept return shipments in an envelope.
- :Empire Stores
ATTN: Returns Dept.
PO BOX 631
Ambridge, PA 15003-0631
- Please allow 2 - 4 business days for processing after we have received your return.
- After processing, you will receive an email detailing your Return Information.
- Your Return Shipment must be shipped within 30 days of the day your order shipped (the 'Ship Date' on your invoice).
- You must fill out the Return Form in its entirety and include it with your Return. If you lost your Invoice, click here to print a Return Form.
- Merchandise must be factory sealed to receive a refund.
- Opened items cannot be returned unless DEFECTIVE.
- Defective Items will be replaced with the same Item only. NO Refunds.
- ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
- We do NOT pay for postage on returns of unopened items.
- Shipping Charges are not Refundable.
- International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
- Promotional Items cannot be Returned for any reason, unless Defective.
- If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
- Global Priority Shipping: Returns will only be accepted for items with a manufacturer defect. The item will be replaced with the same item and no credits or refunds will be issued.
- If you return Adult products that you did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.
- Non-defective novelties may not be returned for any reason.
- Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.
- Certain Lingerie and Costumes are EXCLUDED From Returns or Exchanges:
- Panties (Please note: due to federal laws and for the health of our customers and staff, we are unable to accept returns on panties or any items that cover the crotch.)
- Items that have been worn
- Items with tags removed
- Items that smell of cigarette smoke or perfume
- Items with human and/or animal pet hair
- Items with stains
- Items not returned in original packaging
- Please Note: If we receive any of the above items that are not eligible for returns we will return the items to the customer at the customer's expense